thcfreecbd.shop


Customer Support

Welcome to THC-Free CBD Hub Customer Support. This page brings together thc free cbd customer support resources so you can quickly get answers to general questions.

THC-free refers to products whose Certificates of Analysis (COAs) show non-detectable (ND) delta-9 THC at or below the laboratory’s limit of quantitation (LOQ). Because LOQs can vary by lab and method, “ND” means no THC was detected by that specific test, not that there is absolutely zero THC.

Quick links to policies

  • Returns & Refunds: Learn about returns and refunds cbd in our policy and how to start a request.
  • Shipping Policy: Review shipping policy cbd, carrier timelines, and tracking tips.
  • Privacy Policy: See how we handle your data and account information.

For full details, please visit the policy pages above. This page provides only high-level guidance.

Lab testing, COAs, and THC-free standards

Where to find COAs

Most product pages include a link to the latest COA. If you can’t find it, contact support and include the product name, batch, and your order number so we can share the correct document.

Understanding ND and LOQ

  • ND (non-detect): The lab did not detect THC under the method used.
  • LOQ (limit of quantitation): The lowest level at which the lab can reliably quantify a compound. Different labs may use different LOQs.
  • THC-free context: We use “THC-free” for products whose COAs show ND delta-9 THC at or below the lab’s LOQ. ND is not the same as absolute zero.

Drug testing awareness

While THC-free products are designed to minimize THC exposure, any cannabis-derived product may carry some risk of a positive test due to variations in testing methods, cross-reactivity, or trace contamination. Consider the following:

  • Review the product’s COA to confirm ND delta-9 THC and note the LOQ.
  • Discuss any testing requirements with your employer or testing provider.
  • Keep records (orders and COAs) for the specific batch you are using.

Disclaimer

Information on this page is for general education only and is not medical, legal, or professional advice. CBD products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified professional with questions about your health, medications, or testing requirements. Always review product COAs and policies before purchase.

FAQ

What does THC-free mean on your COA?

“THC-free” indicates the COA shows non-detectable (ND) delta-9 THC at or below the lab’s LOQ. ND means not detected by that method, not absolute zero.

Can THC-free CBD cause a positive drug test?

It is unlikely but still possible due to differences in testing, cross-reactivity, or trace contamination. Review COAs and consult your testing provider.

Looking for THC-free options? Shop carefully vetted THC-free products at https://www.cannagea.com/thc-free.

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