Refund & Return Policies

Welcome to the THC-Free CBD Hub refund & return policies. This page explains our cbd return policy in clear, plain language so you know when and how you can return CBD products, request CBD refunds, and what to expect throughout the process.

Our focus is on THC-free products. We encourage you to review product Certificates of Analysis (COAs) before purchase. “THC-free” means non-detectable THC within the testing lab’s limit of quantitation (LOQ), not necessarily absolute zero.

To keep things simple and safe for all customers, we accept returns on eligible items within a defined window, with guidance below. For questions that aren’t covered here, please visit Customer Support or Contact.

Eligibility to return CBD products

Return window: 30 days from the delivery date.
Condition: Items must be sealed, unused, and in original packaging unless the product arrived damaged/defective or the wrong item was shipped.
Proof of purchase: Required (order number or receipt).

Non-returnable items

Opened or partially used ingestible products (for product integrity and safety).
Items marked final sale, free gifts, or promotional bonus items.
Products without original packaging, or with missing safety seals.
Expired products or items returned more than 30 days after delivery.

If your order arrived damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the packaging and product so we can assist with a replacement or refund.

How to start a return

Have your order number and unopened items ready.
Request a Return Merchandise Authorization (RMA) via Customer Support or our Contact page. Please do not return items without an RMA.
Pack securely. Include the RMA number inside the box.
Ship using a trackable method. You are responsible for the item until it reaches our returns facility.

For shipping timelines, carriers, or delivery cutoffs, please see our Shipping Policy.

CBD refunds and processing times

Inspection: 2–3 business days after the return arrives.
Refund method: Original form of payment.
Refund timing: Typically 3–10 business days after approval (bank/issuer dependent).
Return shipping: If the return is due to our error (damaged/defective/wrong item), we cover return shipping or provide a prepaid label. Otherwise, return shipping is the customer’s responsibility.
Original shipping fees: Non-refundable unless the return is due to our error.

Exchanges and replacements

Damaged/defective/incorrect item: Report within 7 days of delivery with photos. We’ll arrange a replacement or refund after review.
Like-for-like exchange: If approved, we’ll replace the same product variant (subject to stock).

Bundles, gifts, and subscriptions

Bundles/kits: Must be returned in full, sealed, and unused.
Gifts: If you have a gift receipt or the original order number, we can offer store credit to the recipient or refund the original purchaser (per request and eligibility).
Subscriptions: You can pause or cancel per your account settings. Returns follow the same policy above. For subscription management help, visit Customer Support.

THC-free context, COAs, and drug testing awareness

THC-free indicates that THC was not detected at the laboratory’s LOQ as shown on the product’s COA. Testing methodologies and LOQs vary by lab. If you have workplace or personal drug-testing concerns, consider reviewing COAs prior to purchase and consult your employer’s policies.

Returns based on third-party test results or drug screening outcomes are not accepted for opened products. When in doubt, please reach out via Customer Support before you buy.

Policy boundaries

We reserve the right to refuse returns that do not meet the criteria above.
Suspected tampering or safety concerns will result in denial of the return.
Chargebacks: If you have a concern, please contact us first—we can usually resolve issues quickly.

Important disclaimer

Information on this page is for policy guidance only and is not medical advice. CBD products are not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by the FDA. Consult a qualified healthcare professional before using any CBD product, especially if pregnant, nursing, have a medical condition, or take medications. Always review product COAs and labels.

Helpful links

FAQ

Can I return CBD products that I opened?

For safety and quality control, opened ingestible products are not eligible for return unless the item arrived damaged or we shipped the wrong product.

How long do CBD refunds take?

After your return is delivered and inspected (2–3 business days), refunds typically post to your original payment method in 3–10 business days, depending on your bank or card issuer.

Do I pay for return shipping?

If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping. Otherwise, you are responsible for return shipping costs.

Can I exchange an item instead of getting a refund?

Yes—eligible returns may be exchanged for the same product variant when in stock. If unavailable, we will process a refund per this policy.

What if my order arrived damaged?

Shop THC-free CBD

Ready to explore carefully vetted THC-free options? Browse products at https://www.cannagea.com/thc-free.

Summary

Our cbd return policy allows sealed items to be returned within 30 days, with clear steps for exchanges and cbd refunds when applicable. Check COAs for THC-free verification (non-detect at LOQ), and contact us if you have any questions before you buy. For assistance, please see Customer Support or Contact.