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Refund & Return Policies (We Don’t Sell Products)

Knowledge Hub is an educational site. We do not sell, ship, or fulfill CBD products. Therefore, we do not process returns or refunds. This page explains how to approach refunds with third‑party sellers, what to document, and how to avoid common pitfalls. Nothing here is legal advice.

If you purchased from a third‑party brand or retailer

  1. Locate the seller’s policy. Check the brand’s website for “Returns,” “Refunds,” or “Satisfaction Guarantee.” Save a PDF or screenshot of the policy and the date accessed.
  2. Gather documentation. Keep your order confirmation, payment receipt, product photos (front/back labels, batch/lot code), and the batch‑matched COA if available.
  3. Contact the seller in writing. Use email or a support form. Clearly state your order number, reason for return, desired outcome (refund/replacement), and attach documentation. Request an RMA (return authorization) if required by the seller.
  4. Follow shipping instructions exactly. If returning items, use the carrier/method required by the seller and keep tracking, photos of the package, and drop‑off receipts.
  5. Escalate when needed. If the seller is unresponsive or refuses to honor a written policy, consider (a) a credit‑card dispute within your issuer’s timeframe and (b) reporting misleading claims to relevant consumer protection authorities (jurisdiction‑specific).

Red flags before you buy (to avoid refund headaches)

  • No visible return policy or only vague promises with no timelines.
  • Missing or mismatched COAs, broken QR codes, or COAs that don’t match the batch/lot.
  • Claims like “0.0% THC guaranteed” without a stated lab LOQ or lab identity.
  • “All sales final” on consumables with no defect or damage exceptions.

What to include in a refund request (template)

Subject: Refund/Return Request — Order [#12345]

Hello [Brand Support],

Order number: [#12345]
Purchase date: [YYYY-MM-DD]
Item(s): [Product name, size, flavor]
Batch/Lot code: [e.g., L2309A]

Reason for request: [e.g., product arrived damaged/COA mismatch/ordering error within policy window]
Desired resolution: [refund/replacement]

Attached: order confirmation, receipt, photos of product/packaging (including batch code), COA (if applicable).

Please advise on next steps and an RMA if required. Thank you.

Sincerely,
[Your Name]

If the product seems fake or mislabeled

See How to Spot Fake THC‑Free CBD. If safety is a concern, stop using the product and notify the seller. Consider reporting to consumer protection agencies with supporting documentation.

THC‑free context and expectations

  • “THC‑free” is a lab reporting outcome (e.g., THC Not Detected at the lab’s LOQ), not an absolute zero. See “Zero THC” vs “THC‑Free”.
  • Refund eligibility is determined by the seller’s policy and applicable consumer laws in your jurisdiction.

Related resources

FAQ

Do you accept returns?
No. We do not sell products and cannot process returns.

Can you contact a brand on my behalf?
No. We can only provide general guidance.

What if my package arrived damaged?
Contact the seller immediately with photos and your order number to request a replacement or refund per their policy.

Will THC‑free CBD guarantee a negative drug test?
No. See THC‑Free CBD and Drug Testing.